A50c Privacy Policy — How We Collect, Store, and Protect Your Personal Information

A50c (a50c.ws) places the highest importance on the privacy of its members. When you open an account, place bets, or use any of our services, certain information is shared with us. This Privacy Policy has been created to explain how we handle that information.

This policy has been written in English to ensure a50c members in Bangladesh can easily understand it. By registering an account or using our services on a50c, you agree to this Privacy Policy. If you have any questions, our support team is always ready to help.

This Privacy Policy of a50c Terms & Conditionsshould be read in conjunction with. Together, both documents form a50c's complete Terms of Use.

A50c collects two types of information — what you provide directly, and what is collected automatically while you use our services.

A50c only collects data that is strictly necessary to provide its services. Collecting unnecessary personal information is against our policy.

A50c uses your information only for the specific purposes listed below — it is never used for any other reason:

• Account Management: For registration, login, and identity verification.
• Service Delivery: To facilitate Betting, payment processing, and game access.
• Security Assurance: To prevent fraud, money laundering, and underage access.
• Providing Support: To provide the right assistance in resolving your issues.
• Service Improvement: To improve platform experience and performance.
• Legal Obligations: To meet the requirements of licensing authorities and regulatory bodies.
• Personalised Experience: To send you personalised offers and notifications (with your consent).

A50c employs industry-leading security measures to protect your data. Our security framework is outlined below:

• SSL TLS 1.3 Encryption: All data transfers are secured with the highest standard of encryption.
• Encrypted Database: Stored data is kept in encrypted form — direct database access is not possible.
• Restricted Access: Only authorised personnel may access specific data, and every access is logged.
• Regular Security Audits: Regular cybersecurity audits are conducted by independent third parties.
• DDoS Protection: Advanced firewalls and DDoS mitigation are active to protect against server attacks.
• Staff Training: All staff receive regular training on data protection.

In the event of a data breach, a50c will immediately notify the affected members and take all necessary steps.

A50c does not generally share your information with third parties. However, limited information may be shared in the following specific circumstances:

• Payment Providers: Minimum necessary data shared with bKash, Nagad, Rocket, and banks to process transactions.
• Game Provider: Information necessary for gaming services shared with partners such as Evolution Gaming and Pragmatic Play.
• Regulatory Authority: In response to valid requests from licensing authorities and law enforcement agencies.
• Legal Reasons: Mandatory disclosure of information required by court orders or official investigations.

Strict Non-Disclosure Agreements (NDAs) are in place whenever data is shared in the above circumstances, and only the minimum necessary information is disclosed.

Cookies are small data files stored in your browser. a50c uses cookies to ensure the smooth operation of the platform and to enhance your experience.

Types of cookies we use:

You can also block or delete cookies at any time through your browser settings. However, blocking essential cookies may prevent certain features of a50c from functioning properly.

As an a50c member, you have several important rights regarding your personal data:

A50c strictly does not provide services to individuals under the age of 18. Our platform and privacy policy do not apply to minors.

Age verification is carried out at registration, and KYC documents are requested in suspicious cases. Should any minor's data be collected inadvertently and come to our attention, it will be deleted immediately and the associated account will be closed.

If you suspect your child has opened an a50c account, please contact our support team immediately — we will act promptly.

A50c does not retain data longer than necessary. Retention periods by data type are as follows:

• Account Information: For the full duration the account is active, and for 5 years after closure (for legal compliance).
• Transaction Information: 7 years from the date of the last transaction (regulatory requirement).
• KYC Documents: 5 years after account closure.
• Support Contact: 2 years from the date of contact.
• Cookie Data: 30 days to 1 year, depending on cookie type.
• Log Files: Security logs are typically retained for 90 days.

Upon expiry, data is securely deleted or fully anonymised.

A50c may update this Privacy Policy from time to time. Reasons for changes may include:

• Launch of New Services or Features
• Legal or Regulatory Changes
• Security Enhancements
• Improvements Based on Member Feedback

For significant changes, advance notice will be sent to your registered mobile number or email. Continued use of the service after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. a50c's dedicated privacy team will handle your matter promptly and confidentially.

• Email: support@a50c.ws
• Live Chat: Click the chat button on any page (in Bangla)
• FAQ: General Enquiries You'll find general answers on the page

General requests are responded to within 24–48 hours. Complex data requests (such as data deletion or data export) typically take up to 7 business days to process.